The British Council supports the professional development of language teachers around the world through engagement with national education systems and the development and provision of high-quality online learning experiences. Since 2021, ThornLearning has provided technical support services, facilitating transitions to a new learning management system (LMS) and learning content management system (LCMS), enabling increased learner engagement.
Specific services included:
- UAT testing
- SCORM editing and management
- LMS administration: building and populating new courses
- Managing user communications
- Archiving resources in legacy systems
- Developing and producing user guidelines and tutorials for internal and user audiences
- Delivering LMS training to course tutors
- Supporting the technical support team in resolving user requests
